Home > Blog > How Generational Differences Affect Visitor Expectations

7 March, 2023

In a recent blog post, we discussed the expectations that guests have when staying at a hotel for a business trip. Today, we’ll discuss what they expect when on a personal vacation. When people wish to take a break from their usual schedules and set aside a few days to enjoy the fun and relaxation that life has to offer, they are taking a personal vacation. They would want to put their troubles on hold, take a break from their hectic schedules, and unwind. They would wish to take advantage of their free time by exploring a new city. In order to make memories they can take back to their homes, they would want to recreate their childhood when there were no cares in life. Overall, a vacation is a time to unwind, have fun, and play. This can only be improved if the hotel provides the necessary assistance to its visitors. Visitors anticipate from the hotel they intend to stay at, a comfortable stay, practical amenities, and more. Yet, not all travellers are the same. Various types of visitors, as well as different age groups, have various wants and needs. Younger generations might not need what seniors may want. Teenagers may not want what adults may request. Here is more information, so read on.

A boomer’s expectation from a hotel

The boomer generation, which includes those born between 1946 and 1964, is more commonly referred to as “senior citizens” in modern society. It has been observed that boomers place a higher importance on belongings than on experiences. They anticipate respectful treatment, genuine settings, and more sight-doing than sight-seeing. When senior citizens travel independently, they typically go for fun only. They might not be constrained by a tight budget because they may have amassed sufficient savings over the course of their lives and are travelling with those funds. So, they would like to receive lavish trip experiences. The majority of boomers don’t have a set or restricted budget, hence they frequently order upscale services. Yet, this does not imply that they are wasteful. Despite not having stringent spending limits, they will still aggressively look for the best price they can find. Before making a travel reservation, 95% of boomers want to be sure they are getting the greatest price. The boomer demographic can be served by a hotel that provides more amenities for the money.

A Gen-X and millennial’s expectation from a hotel

Millennials (those born between 1977 and 1995) and Gen-Xers (those between 1965 and 1976) make up a sizable portion of hotel guests, who demand greater professionalism and customization. They want to reserve a hotel that offers distinctive professional experiences and is more individualized and personalized. They anticipate that hotels will provide them with a variety of options, including activity packages, accommodation upgrades, and other options. Most of their travels center on authenticity and adventure. They desire to learn more about local cultures, new foods, and other topics. Also, they are more digital, which means they like to do everything online, including bookings and payments. So, a web presence can draw in this sizable group of hotel visitors.

A Gen-Z’s expectation from a hotel

The Gen-Z generation, those born after 1996, is more nascent in nature. When they’re on vacation, they want to explore, party, and have the finest time possible. They won’t accept any compromises, therefore when they spend money on something, they expect it to be of high quality. Servicing such customers is difficult, and every hotel that caters to this market must remain vigilant. The generation wants everything online since they are entirely digital. They rely heavily on the web evaluations they read because they only want to book reliable accommodations. They don’t mind spending an extra 10% or more on anything, but quality is what they really want.

It’s difficult to satisfy every kind of hotel guest, and a hotel who has aced this challenge is one that is par excellence. One such hotel in Bangalore is Kingston Hotel, one of the best hotels in Yeshwanthpur, where every type of guest, regardless of status or age, receives value, luxury, and service that is exceptional and personal.