Every hotel aspires to provide its visitors with the ideal level of service. At the same time, every hotel visitor has certain fundamental requirements for the accommodations they book. Let’s share with you some hospitality quotes that every hotel should take to heart and that will please any visitor walking into a hotel.
“There is no hospitality like understanding.”
The best way to ensure that a hotel actually makes the guests feel welcomed and cared for is to get to know them well. Every type of guest is different, and has different expectations and demands. It is the responsibility of the hotel to understand the type of guest, and offer them what they’d love to have during their stay.
“Courteous treatment will make a customer a walking advertisement.”
The ultimate objective for every hotel should be to have customers that not only support the brand, but also spread the word about it to encourage other visitors to book a stay. Making civility and kindness the cornerstone of the hotel’s service will go a long way towards ensuring that customers always have a positive hotel experience.
“Customers may forget what you said but they will never forget how you made them feel.”
The way a hotel is designed, with the architecture, the colour of the walls, the carpets, and everything else certainly proves to be welcoming, if set right. Yet, visitors are more concerned with how they feel emotionally both during and after their stay. It all comes down to the experience and whether the hotel was able to hold their interest at the desired level.
“There is only one boss. The Guest. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
Although it may be common knowledge that a customer is always right, this phrase highlights the serious consequences of failing to address any actual or apparent problems a visitor may have. It’s crucial to respond to criticism promptly and politely and reach a solution that is acceptable to both the hotel as well as the guests.
“Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards to explain that it was not possible.”
One of the simplest methods to keep a visitor on the hotel’s side is to never say “NO”. Only those hotels can survive who even though knowing that something is impossible, always lets the guests know that they will look into it for them. they’ll always try, and yet if it isn’t possible, they can then bring a swift denial for the request, without making the guests feel offended.
“The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.”
In practice, most hospitality companies frequently make extravagant promises to their clients and fall short of keeping them. It’s imperative that none of the marketing or messaging misleads the visitors. Giving them more than they anticipated is a far better option than taking the chance of falling short of their expectations.
“Great companies are built by people who never stop thinking about ways to improve the business.”
To be satisfied with past success and do nothing to achieve further success, helps the competition to easily catch up. This should not be affordable to any hotel. Keeping up with the latest trends, upgrading the technology, renovations, and overhauling the loyalty programs are some essentials that every hotel must accustom themselves to.
“The most unhappy customers are the greatest source of learning.”
Never should criticism be dismissed, without taking into account its source and the circumstances surrounding its occurrence. Once the source of the issue has been found, the hotel can find methods to enhance their service. It’s important to remember that even seemingly insignificant elements can have a significant impact on customers.
In conclusion, the secret to success for any hotel is to try to understand its visitors and their expectations, cater to them, and treat them respectfully. A hotel that creates unrealistic expectations which they fail to achieve later, or one that directly says “No” to something that is asked for, isn’t leaving a favourable impression on the guests. Therefore, a hotel should always be uplifting, accepting, and developing. However, even negative input from customers should be taken into account and addressed in order to have happy clients. Kingston Hotel is the most admired hotels in Yeshwanthpur, who is continually adjusting to the needs of the clients, seeking for ways to make them happy and content with the latest trends, and offering every sort of visitor with the experiences they desire.